Application Guide

How to Apply for Senior Program Manager

at Hayden AI

🏢 About Hayden AI

Hayden AI specializes in AI-driven solutions that enhance public transit safety and efficiency while promoting sustainable urban development. Their focus on government and transit sectors offers unique opportunities to work on impactful projects that directly improve community infrastructure. The remote work environment allows for flexibility while contributing to meaningful technological advancements in public services.

About This Role

This Senior Program Manager will lead client onboarding and implementation, serving as the primary liaison between Hayden AI's AI solutions and public transit/government clients. The role involves managing complex project timelines, resolving operational bottlenecks, and ensuring contractual SLAs are met—directly impacting customer satisfaction and successful deployment of AI technologies in urban environments.

💡 A Day in the Life

A typical day involves morning check-ins with implementation teams, reviewing client metrics and SLA compliance, conducting structured client training sessions on Hayden AI's software, and coordinating with internal teams to resolve operational issues. You'll spend significant time analyzing customer workflows to proactively identify bottlenecks and ensure smooth deployment of AI solutions across public transit systems.

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🎯 Who Hayden AI Is Looking For

  • Has 7+ years of customer-facing project management experience with proven ability to manage client relationships in regulated industries like public transit or government
  • Possesses PMP or similar certification and demonstrates structured project management methodologies in previous implementations
  • Can provide specific examples of proactively identifying and resolving workflow bottlenecks in customer operations
  • Has experience tracking and reporting on key customer metrics and SLAs in technology implementation projects

📝 Tips for Applying to Hayden AI

1

Highlight specific experience with public transit or government clients in your resume, even if brief—this is a preferred qualification

2

Quantify your impact in previous roles with metrics like 'reduced onboarding time by X%' or 'improved SLA compliance by Y%'

3

Research Hayden AI's specific products (like their automated bus lane enforcement) and mention how your skills align with their technology implementation needs

4

Demonstrate understanding of both project management AND customer relationship management—this role requires balancing both

5

If you have PMP certification, ensure it's prominently featured in your application materials

✉️ What to Emphasize in Your Cover Letter

['Your experience managing complex client implementations in regulated industries', 'Specific examples of proactively identifying and resolving operational bottlenecks', "How you've successfully balanced technical project management with customer relationship responsibilities", 'Your understanding of public sector procurement and implementation cycles']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Hayden AI's specific products and which cities/transit agencies currently use them
  • → The challenges facing public transit systems that AI solutions might address
  • → Government procurement processes for technology implementations
  • → Recent news about Hayden AI's partnerships or expansions

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a complex client implementation you managed from onboarding through completion
2 How do you handle SLA breaches or missed deliverables with government clients?
3 What metrics do you track to ensure successful project outcomes and customer satisfaction?
4 How would you train a non-technical government client on AI software features?
5 Describe a time you identified a workflow bottleneck before it became a major issue
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⚠️ Common Mistakes to Avoid

  • Applying with only generic tech project management experience without highlighting customer-facing or public sector elements
  • Failing to demonstrate understanding of both project management AND ongoing customer relationship management
  • Not researching Hayden AI's specific focus on public transit and government clients

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Hayden AI!

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