Senior Program Manager

• Own and manage all aspects of client onboarding and implementation, including developing detailed schedules and training clients on software
• Act as frontline for operational issues, proactively identifying and resolving bottlenecks in customer workflows and coordinating complex issue resolution
• Track key customer metrics, ensure SLAs and contractual obligations are met, and regularly report on project milestones and deliverables
• Establish regular check-ins with clients, serve as primary point of contact, and provide structured feedback to internal teams based on customer insights

This role helps transform transit systems and government agencies by implementing computer vision solutions that accelerate transit, enhance street safety, and drive toward a sustainable future.

• Bachelor's degree required
• 7+ years of experience in customer-facing project management with customer-relationship responsibilities
• Experience in Public Transit, Government or similar industries preferred
• PMP and/or related project management certifications preferred
• Proven leadership/team management skills with excellent analytical and problem-solving abilities

No benefits information provided in the job posting.

Hayden AI harnesses the power of computer vision to transform how transit systems and government agencies address real-world challenges through innovative mobile perception systems that accelerate transit, enhance street safety, and drive sustainability.