Application Guide

How to Apply for Senior Product Support Specialist

at Eurofins

🏢 About Eurofins

Eurofins is a global leader in analytical testing services, operating in over 900 laboratories across 61 countries. What makes Eurofins unique is its mission-driven focus on promoting safer, healthier, and more sustainable environments through scientific testing. Working here means contributing to meaningful projects that impact food safety, environmental protection, and pharmaceutical quality on a global scale.

About This Role

As a Senior Product Support Specialist at Eurofins India, you'll provide Level 2 support for IT applications with a specific focus on Microsoft D365 CRM modules (Sales, Customer Service, Marketing, Customer Voice). This role is impactful because you'll be implementing key rollouts of SaaS applications that directly support Eurofins' global analytical testing operations and customer interactions, ensuring smooth business processes across their international network.

💡 A Day in the Life

A typical day involves investigating and resolving Level 2 support tickets for D365 CRM applications, coordinating with business analysts on upcoming module rollouts, managing user access requests for the global CRM system, and documenting solutions in the knowledge base. You'll frequently collaborate with international teams across Eurofins' laboratory network to ensure CRM systems support their customer service and sales operations effectively.

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Interview Prep

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🎯 Who Eurofins Is Looking For

  • Has 4-7 years of hands-on experience with Microsoft D365 CRM (either on-premise or online) in a support or implementation capacity
  • Demonstrates practical experience with ITIL framework in previous application support roles, not just theoretical knowledge
  • Possesses strong communication skills with proven ability to explain technical concepts to non-technical business stakeholders
  • Has experience with user access management and data migration/importation processes in enterprise environments

📝 Tips for Applying to Eurofins

1

Quantify your D365 CRM experience - specify which modules you've worked with (Sales, Customer Service, Marketing, Customer Voice) and describe specific implementations or support scenarios

2

Highlight any experience with analytical or scientific industry applications, as this aligns with Eurofins' core business of laboratory testing services

3

Mention specific ITIL processes you've implemented or followed in previous roles, such as incident management, problem management, or change management

4

Include examples of creating knowledge base articles or documentation for repetitive service requests in your resume

5

Demonstrate understanding of Eurofins' global operations by mentioning how your experience could support their international laboratory network

✉️ What to Emphasize in Your Cover Letter

["Your specific experience with Microsoft D365 CRM modules and how it aligns with Eurofins' needs for Sales, Customer Service, Marketing, and Customer Voice applications", 'Examples of successfully coordinating with business analysts and project managers on application rollouts or implementations', 'Experience handling user access management and data migration requests in regulated or global environments', 'How your problem-solving approach aligns with supporting analytical testing services that impact public health and safety']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Eurofins' specific business segments (food testing, environmental testing, pharmaceutical testing) and how CRM systems might support each
  • → The company's global footprint and how their India operations fit into their international structure
  • → Recent Eurofins news about digital transformation or IT initiatives, particularly around customer relationship management
  • → The analytical testing industry's regulatory requirements and how IT systems must support compliance

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through a complex D365 CRM issue you diagnosed and resolved, including how you coordinated with business owners
2 Describe your experience with data migration or importation processes in Microsoft Dynamics environments
3 How have you contributed to knowledge base development in previous roles to reduce repetitive service requests?
4 Explain how you would handle a situation where you need to explain a technical CRM issue to laboratory scientists or non-technical business stakeholders
5 What experience do you have with ITIL framework implementation in application support contexts?
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⚠️ Common Mistakes to Avoid

  • Applying with generic IT support experience without specifically highlighting D365 CRM expertise
  • Failing to demonstrate understanding of how application support connects to business outcomes in a scientific/testing environment
  • Not providing concrete examples of coordinating with business stakeholders or creating knowledge base documentation

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Eurofins!

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