Senior Product Support Specialist

• Provide Level 2 support for IT applications including diagnosis, investigation, resolution, and coordination with business and application owners
• Implement key rollouts of D365 CRM SaaS applications (Sales, Customer Service, Marketing and Customer Voice modules) partnering with Business Analysts, Project Managers and Deployment Coordinators
• Handle user access management and data management (importation, update, migration etc.) requests
• Contribute to the knowledge base for easy management of frequently asked questions and repetitive service requests

This role ensures timely and efficient resolution of IT application-related incidents and service requests while supporting Change and Problem management processes, contributing to smooth business operations.

• 4 to 7 years of experience in application support or any related IT domain
• Excellent analytical and problem-solving skills with experience in ITIL framework
• Experience in supporting Microsoft D365 CRM (on premise or online) is highly preferred
• Excellent verbal and written communication and interpersonal skills with ability to explain topics to non-technical stakeholders

No benefits information provided in the job description.

No organization mission information provided in the job description.