Senior Product Manager

Core responsibilities:

• Product Strategy – Work closely with senior leaders to define and evolve the product vision for servicing customer experiences, with an initial and deep focus on self-service and at-risk customer journeys.
• Execution – Own end-to-end execution of servicing product initiatives, including discovery, requirements definition, backlog management, development, testing, and launch.
• Process Optimization – Partner deeply with Servicing Operations to understand existing workflows, constraints, and failure points to automate and optimize processes.
• Leadership – Provide product leadership within the delivery squad by motivating and aligning engineering and cross-functional partners around shared goals and outcomes.

This role creates positive change by designing scalable, compliant, and empathetic solutions that help customers self-serve and recover successfully while reducing operational cost and complexity, ultimately improving delinquency outcomes and customer satisfaction.

Required skills and qualifications:

• Strong product management skills, experience with client journeys, and demonstrated ability to synthesize data.
• Technical background with a keen understanding of broader business needs and strategy; ties product metrics to business goals.
• Adept with Agile, Lean Start Up, and Design Thinking; experience with A/B Testing.
• Superior communication skills, able to communicate complex messages and trade-offs, and be able to tell a compelling story.

No specific benefits, compensation, or salary information mentioned in the job posting.

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. The company also supports its award-winning nonprofit, GivePower, which builds and deploys life-saving water and clean electricity systems globally.