Senior MMS Engineer

• Provide consultation, diagnosis, escalation, status-reporting and resolution implementation to reported problems.
• Investigate issues and defects at a detailed level to determine appropriate method of resolution; identify workarounds; provide information to developers to easily replicate issues and fix software defects.
• On-call support for critical issues affecting customer production systems.
• Respond to client inquiries concerning systems usage and operations.
• Provide technical support and advice for implementation of software fixes/upgrades. Coordinate installations of upgrades and revisions to software with customers.
• Identify and document the need for tools to assist in supporting the technical support team and the customer.
• Identify areas for improvement and implement initiatives to improve customer service efficiency and effectiveness.
• Experience in leading and managing customer meetings, including meetings at customer site.

This role contributes to dynamic, high-impact and cutting-edge industry initiatives that are making a crucial impact to society through work on energy systems and market operations.

• At least 10-15 years’ experience in business analysis/consulting/advisory or software development roles
• Typical qualifications include a technical degree (engineering, computer science) and preferably work experience in a Technical Customer Support role
• Strong demonstrable analytical and problem solving abilities with a proven ability or the ability to learn software troubleshooting and diagnosis skills
• Strong capability in Electric Power Systems analysis and experience with power system analysis including power flow, contingency analysis, unit commitment, economic dispatch and numerical methods is preferred
• Very good programming skills in at least one high level programming language such a C, C++, Java, Fortran
• Formal classroom education in Data Structures and Databases is desirable as is work experience on a Unix or Linux OS environment

• Competitive salary package
• Generous bonus scheme
• 24 days holidays, plus bank holidays
• Excellent company pension and wide-ranging benefits schemes
• Top quality H&S culture alongside comprehensive training and personal development programmes
• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected

Hitachi Energy is a world-leading global organization working on dynamic, high-impact and cutting-edge industry initiatives that are making a crucial impact to society.