Senior Manager, National Customer Programs

Responsibilities

• Lead, coach, and develop a team of National Account Program Managers responsible for some of the company’s largest national customers.
• Oversee program execution across national accounts to ensure operational reliability, contract compliance, and financial health.
• Serve as an executive escalation point for key national accounts, ensuring service issues and strategic needs are addressed promptly.
• Collaborate closely with Operations, Dispatch, Sustainability, Finance, and IT teams to ensure seamless service delivery and program execution.

This role drives continuous improvement and fosters cross-functional alignment to strengthen customer relationships and guarantee best-in-class service, ensuring consistent service performance, high customer satisfaction, and profitable program operations across the National Accounts portfolio.

Required skills and experience:

• Experience in team leadership and development, managing 10-12 direct reports.
• Strong background in strategic program oversight, customer and stakeholder management.
• Proven ability in cross-functional alignment and data-driven decision making.
• Expertise in program innovation and continuous improvement initiatives.

No specific benefits, compensation, or perks mentioned in the job description.

No information provided about the organization's mission and work in the job description.