Senior Manager, Customer Operations

Responsibilities

• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
• Design and lead the implementation of scalable operational frameworks, protocols, and advanced performance reporting across multiple locations to systematically improve outcomes
• Cultivate a high-performance, inclusive work environment, embody May Mobility values, and mentor and develop emerging leaders to establish a robust talent pipeline
• Responsible for meeting financial goals and aligning spending with the operating budget across sites

This role creates positive change by overseeing autonomous vehicle deployments that transform cities through safer, greener, and more accessible transportation, bridging public transit gaps and fostering more livable spaces.

• At least 7 years of relevant experience
• Proven experience building, training, coaching and managing small, highly-effective teams
• Associates degree or higher in Business, Technical Operations, or related degree
• Proven track record as a formal people leader in a fast adapting and customer-focused environment

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available
• Rich retirement benefits, including an immediately vested employer safe harbor match
• Generous paid parental leave as well as a phased return to work
• Flexible vacation policy in addition to paid company holidays
• Total Wellness Program providing numerous resources for overall wellbeing

May Mobility transforms cities through autonomous technology to create a safer, greener, more accessible world by developing and deploying autonomous vehicles powered by innovative Multi-Policy Decision Making technology.