Senior Growth and Customer Success Manager

Core responsibilities:

• Own a portfolio of key customers, ensuring strong retention, growth, and adoption of Ofload's solutions.
• Act as a trusted advisor by deeply understanding customer operations, pain points, and strategic goals to deliver measurable outcomes.
• Lead and tailor business reviews, proactively recommending solutions that align with customer needs and Ofload's capabilities.
• Build and nurture relationships across multiple senior stakeholders, positioning Ofload as a strategic partner.

This role drives smarter, greener, and more efficient freight operations by reducing empty truck miles, improving visibility, and optimizing supply chains, benefiting both businesses and the environment through technology-powered transformation of the freight industry.

Required qualifications:

• 5+ years experience in a senior role within the transport and logistics industry, with proven success in account or relationship management.
• Strong commercial acumen with the ability to link customer goals to product features and business outcomes.
• Deep understanding of logistics operations and the ability to engage with both executive stakeholders and frontline users.
• Confident communication and presentation skills, with the ability to influence and build credibility internally and externally.

Compensation and perks:

• Flexibility and Wellbeing: Hybrid work arrangements with remote work options, additional leave for volunteering, celebrations, and personal milestones
• Empowerment and Growth: $500 learning and development budget, in-house workshops, Lunch & Learns, annual Summer Camp offsite
• Office Benefits: Weekly catered breakfast, monthly team lunch, snacks, morning brew at local cafe, quarterly celebrations, team events, table tennis, board games, office library

Ofload is transforming the freight industry by leveraging technology, data, and strategic partnerships to connect blue-chip customers with efficient transport operators, reducing empty truck miles and optimizing supply chains to drive smarter, greener operations.