Senior Enterprise Customer Success Manager - Utility (all genders)

• Manage an existing Enterprise customer account in The Netherlands, taking full ownership of product rollout, executive stakeholder relationships, and account expansion.
• Build and nurture C-suite and director-level partnerships to ensure strategic long-term alignment between customer and gridX.
• Identify and qualify portfolio expansion pathways within existing accounts to maximize Customer Lifetime Value.
• Ensure operational excellence and scalable rollout success by leveraging product capabilities and best practices.

By managing enterprise utility accounts and driving the adoption of gridX's energy flexibility solutions, this role accelerates the digital transformation of the energy sector, enabling more efficient use of renewable energy and contributing to the transition to a sustainable energy system.

• Extensive experience in strategic, enterprise client-facing roles (Senior Enterprise CSM, Senior Account Executive, Key Account Management, or Senior Consultant) with deep domain knowledge of traditional energy industries undergoing digital transformation; utility sector experience is a strict must-have.
• Confidence in navigating, engaging with, and influencing senior business partners and corporate stakeholders at the management and C-suite level.
• Exceptional communication style with a knack for technical storytelling, able to translate complex software solutions into clear, ROI-based business cases for executive buyers.
• Strong business mindset tailored to long-term relationship development, customer retention, and strategic expansion within existing enterprise framework agreements.

• Flexible & mobile working: Work remotely for up to 70 days from anywhere in the EU
• 30 vacation days + 0.5 days special leave for Dec 24 and 31
• 30 Euro monthly allowance for Urban Sports Club or E-Gym Wellpass
• Annual development budget of 1,500 euros per employee
• Access to corporate benefits, JobRad offer, company pension plan, city travel subsidy (30 Euros monthly), modern workplace in Aachen/Munich, relocation support, team events, sabbatical option

gridX is a company that provides energy flexibility solutions, enabling utilities and energy companies to manage and optimize distributed energy resources, contributing to the digital transformation of the energy industry.