Senior Digital Experience Manager

• Own the digital experience strategy across web, mobile and customer-facing platforms, translating business and customer needs into technical and experience roadmaps.
• Lead the design and delivery of scalable, high-performing digital journeys, underpinned by strong UX/UI, accessibility and front-end best practice.
• Oversee the development and optimisation of digital platforms, websites, mobile applications and customer self-service journeys.
• Partner with IT on architecture, integrations, APIs and platform performance, ensuring reliability, security and scalability.
• Drive data-led optimisation through analytics, experimentation and A/B testing to improve engagement, conversion and customer outcomes.
• Build, manage, and inspire the digital team who have expertise across disciplines (design, development, content, product).
• Define and track KPIs covering performance, availability, engagement, conversion and customer satisfaction.
• Ensure all digital platforms meet accessibility (WCAG), privacy (GDPR) and security standards.

This role helps strengthen Ireland's energy security and helps customers get ready for a net zero future by transforming digital platforms to deliver seamless, secure and customer-first experiences as part of the energy transition.

• Strong leadership experience managing digital teams and complex digital platforms.
• Deep knowledge of customer journey mapping, UX/UI design systems and front-end delivery.
• Solid technical understanding of modern web and mobile architectures, CMS platforms and digital ecosystems.
• Hands-on experience with analytics, tagging, experimentation and performance monitoring.
• Ability to collaborate effectively with IT, architects and product owners.
• Commercial and customer-focused mindset, able to balance experience quality with delivery and ROI.

Total rewards designed to give flexibility to choose what you need, when you need it, supporting employees and their families financially, physically and emotionally. Visit https://www.morethanacareer.energy/bordgais for more details.

Centrica Energy is a family of brands revolutionising how we power the planet, creating an energy system that doesn't rely on fossil fuels while igniting positive change in communities. Bord Gáis Energy (part of Centrica) has been powering Ireland's homes and businesses for almost 40 years and is at the heart of the energy transition in Ireland.