Senior Data Scientist - Care AI

• Develop, evaluate and improve AI models powering customer care automation, including conversational AI with FinAI, sentiment analysis, and predictive analytics
• Own the data science lifecycle for CSent metric evolution, Help Request Classification improvements, and new AI feature for Care
• Conduct experiments and A/B tests to validate AI feature performance and impact on customer satisfaction
• Collaborate with backend engineers to productionize models and ensure robust monitoring of AI systems in production

This role creates positive change by developing AI solutions that improve customer care efficiency and satisfaction, while working for a company that reduces environmental impact through refurbished tech with 92% less carbon emissions than new devices.

• At least 5 years of industry experience as a data scientist and Master’s (or PhD) in a quantitative discipline such as Statistics, Economics or Engineering
• Impact-driven: You’ve contributed to data science projects that made a real impact on live, customer-facing products — not just in theory, but in production
• Strong grasp of machine learning and statistical concepts and know how to choose the right model for the problem and make it work in a production environment
• Practical expertise in experimentation design and analysis
• Proficient in Python and SQL, and familiarity with software engineering principles around testing, code reviews, and deployment
• Clear communicator: You are comfortable explaining complex ideas and results to diverse audiences

No specific benefits, compensation, or salary information provided in the job description.

Back Market is a global marketplace for refurbished devices that helps make tech reliable, affordable, and better than new, with a mission to do more with what we already have and reduce environmental impact through refurbished tech with 92% less carbon emissions than new devices.