Senior Customer Success Operations Manager

• Own and elevate renewal, churn, and expansion forecasting to increase leadership confidence in revenue projections
• Redesign and optimize Salesforce architecture impacting contracts, renewals, and lifecycle reporting
• Establish clear metric definitions and governance standards, and translate reporting into actionable insights that drive measurable impact for CS teams
• Build scalable processes that increase efficiency and create clarity across Customer Success

This role enables the global food system to become sustainable by optimizing how food is sold, ordered, distributed, and financed, helping reduce waste and improve efficiency through AI-focused software.

• 5+ years in Customer Success Operations, Revenue Operations, or GTM Operations in B2B SaaS
• Proven experience owning or materially improving renewal and expansion forecasting
• Strong Salesforce architecture knowledge with hands-on experience impacting contracts and revenue reporting
• Demonstrated experience building or redesigning operational processes in high-growth, scaling environments

No specific benefits, compensation, or perks mentioned in the job description.

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Their AI-focused software connects distributors with their customers to operate waste-free and efficiently.