Senior Customer Success Manager

Core responsibilities:

• Manage veritree's larger customers, ensuring they derive value from the relationship and platform
• Design scalable operating structures and processes for the Customer Success Team
• Cultivate strong customer relationships and proactively engage customers from go-live to renewal
• Partner with Sales to identify upselling and cross-selling opportunities

This role helps embed nature into 100,000 businesses and plant 1 billion verified trees by 2030 by ensuring customers successfully use veritree's technology to measure and verify restoration projects, thereby unlocking investment in nature.

Required qualifications:

• 4+ years of B2B customer-facing experience with executive-level presentation skills
• Experience working in high-growth companies and fast-paced environments
• Exceptional communication skills across all channels (email, phone, video, in-person)
• Proficient using Excel, project management tools (Clickup), Slack, and Google Suite

Benefits include:

• Competitive salary with performance-driven framework
• Extended health, dental, and vision benefits
• Health Spending Account (HSA) / Lifestyle Spending Account (LSA)
• Vacation, personal days, and 4-week remote work program annually
• Employee discount with tentree (sister company)
• Flexible, hybrid work environment
• Salary range: $80,000 to $90,000 CAD

veritree is an award-winning climate tech start-up that measures and verifies the impact of restoration projects from the ground-up, elevating the credibility of global restoration projects and unlocking investment in nature.