Application Guide

How to Apply for Senior Customer Success Manager - French Speaker

at Workiva

🏢 About Workiva

Workiva is a unique company specializing in integrated ESG (Environmental, Social, and Governance) reporting, helping organizations achieve transparent climate impact and compliance. Their focus on streamlining complex reporting processes through their platform makes them a leader in the sustainability reporting space. Working at Workiva means contributing to meaningful environmental transparency and helping businesses navigate evolving regulatory landscapes.

About This Role

This Senior Customer Success Manager role involves building strategic relationships with French-speaking customers to drive adoption of Workiva's ESG reporting platform, generating sales leads (CSQLs), and ensuring customers achieve positive business outcomes. The role is impactful because it directly influences customer retention, expansion, and helps organizations improve their ESG compliance and transparency through Workiva's solutions.

💡 A Day in the Life

A typical day might involve virtual meetings with French-speaking customers to assess their ESG reporting needs, identifying opportunities for platform adoption, and generating leads for the sales team. You'd also collaborate with account teams to align on customer goals, facilitate training sessions for new users, and ensure inquiries are resolved promptly to maintain high customer satisfaction.

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🎯 Who Workiva Is Looking For

  • Has 4+ years in B2B customer success, strategic account management, or sales, preferably with SaaS products like ESG or compliance platforms
  • Is fluent in French to effectively engage with French-speaking stakeholders and navigate cultural nuances in customer interactions
  • Possesses experience in post-sales support or professional services, with a track record of identifying inefficiencies and driving ROI for customers
  • Demonstrates ability to collaborate with sales and account teams to align goals and reduce task overlap in a remote environment

📝 Tips for Applying to Workiva

1

Highlight specific experience with ESG, compliance, or sustainability reporting tools in your resume, as Workiva focuses on this niche

2

Emphasize fluency in French and any experience working with French-speaking clients or markets in your application materials

3

Include metrics related to customer retention, lead generation (CSQLs), or ROI improvement from past roles, as these are key responsibilities

4

Tailor your resume to show how you've facilitated virtual training or self-service adoption for SaaS platforms, as training is part of the role

5

Research Workiva's platform and mention how you'd help customers use it for ESG reporting, showing you understand their specific product focus

✉️ What to Emphasize in Your Cover Letter

["Explain your experience with French-speaking clients and how it aligns with supporting Workiva's customer base in French markets", 'Describe a past success where you identified customer inefficiencies and drove business outcomes, linking it to ESG or compliance contexts', 'Highlight your ability to generate sales leads (CSQLs) and collaborate with account teams in a remote B2B environment', "Express interest in Workiva's mission of ESG reporting and how you can contribute to transparent climate impact for customers"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore Workiva's ESG reporting solutions and case studies to understand how their platform is used for climate impact and compliance
  • → Look into recent news about ESG regulations in French-speaking markets to discuss how Workiva addresses these challenges
  • → Review Workiva's customer success stories or testimonials to identify common business outcomes they help achieve
  • → Investigate Workiva's company culture and remote work policies, as the role is fully remote and requires collaboration across teams

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you approach building relationships with French-speaking IT and business stakeholders to introduce Workiva's platform across their organization?
2 Describe a time you identified a customer not seeing value in a SaaS product and executed a plan to increase their ROI
3 How do you balance generating leads (CSQLs) for sales while ensuring existing customers achieve their business outcomes?
4 What strategies would you use to facilitate virtual training for new teams on a complex platform like Workiva's ESG reporting tool?
5 How would you ensure alignment with Workiva's account teams to decrease task overlap in a remote work setting?
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⚠️ Common Mistakes to Avoid

  • Applying without mentioning French language skills or experience with French-speaking clients, as fluency is preferred for this role
  • Focusing only on generic customer success tasks without highlighting ESG, compliance, or SaaS-specific experience
  • Neglecting to discuss lead generation (CSQLs) or collaboration with sales teams, which are key responsibilities in this position

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Workiva!

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