Application Guide
How to Apply for Senior Cloud Support Engineer
at Crusoe
🏢 About Crusoe
Crusoe is uniquely transforming stranded energy sources into eco-friendly power for data centers, significantly reducing environmental impact. Their innovative approach to sustainable computing makes them an attractive employer for engineers passionate about green technology and infrastructure. Working here means contributing directly to reducing carbon emissions through practical engineering solutions.
About This Role
As a Senior Cloud Support Engineer at Crusoe, you'll provide exceptional technical support via Zendesk while participating in a 24/7 on-call rotation to resolve critical issues. This role involves troubleshooting VMs, hardware failures, and scaling tests using CLI tools, and collaborating with SRE, Networking, and Storage teams from triage through root cause analysis. Your work directly impacts customer satisfaction and ensures reliable operation of Crusoe's eco-friendly cloud infrastructure.
💡 A Day in the Life
Your day typically starts by reviewing overnight Zendesk tickets and on-call escalations, prioritizing issues based on SLAs and severity. You'll spend significant time troubleshooting VM and hardware issues using Linux CLI tools, while collaborating with SRE and Networking teams on complex cases. Between customer interactions, you document RCAs and contribute to knowledge base articles, always prepared to respond to critical alerts during your on-call rotation.
🚀 Application Tools
🎯 Who Crusoe Is Looking For
- Has 5+ years of customer support experience specifically in cloud, storage, or networking environments, with proven ability to maintain 95%+ CSAT scores
- Possesses strong Linux CLI skills and experience troubleshooting VMs, hardware failures, and scaling issues in production environments
- Demonstrates experience working collaboratively with SRE, Networking, and Storage teams through full incident lifecycle from triage to RCA
- Has either a Bachelor's degree in IT/CS/Engineering or 4+ years of equivalent technical experience, with comfort in 24/7 on-call rotations
📝 Tips for Applying to Crusoe
Quantify your customer support achievements with specific metrics (e.g., 'maintained 97% CSAT across 500+ tickets quarterly' rather than 'good at customer service')
Highlight specific experience with Zendesk or similar ticketing systems in cloud environments, mentioning volume and complexity of tickets handled
Detail your on-call rotation experience including response times, incident types handled, and collaboration with engineering teams
Demonstrate knowledge of Crusoe's unique energy-to-cloud model by connecting your experience to sustainable infrastructure challenges
Showcase CLI troubleshooting examples with Linux, VMs, and scaling tests - be specific about commands and diagnostic approaches used
✉️ What to Emphasize in Your Cover Letter
['Your experience maintaining high CSAT scores in technical support roles and specific examples of complex issue resolution', 'How your Linux CLI skills and troubleshooting methodology align with diagnosing VM, hardware, and scaling issues', 'Your collaborative approach with cross-functional teams (SRE, Networking, Storage) throughout incident management', "Why Crusoe's mission of transforming stranded energy resonates with you and how your experience supports sustainable infrastructure"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Crusoe's specific stranded energy projects and how they convert this to data center power
- → Their cloud infrastructure offerings and how they differ from traditional cloud providers
- → Recent company news about expansion, partnerships, or technical innovations in sustainable computing
- → Their technology stack mentions in blogs or case studies to understand their specific environment
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with generic cloud support experience without specific examples of Linux CLI troubleshooting or VM/hardware issue resolution
- Failing to demonstrate understanding of 24/7 on-call responsibilities and collaboration with engineering teams beyond basic ticket triage
- Not connecting your experience to Crusoe's unique mission - treating it like any other cloud support role
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!