Senior Client Success Manager

Core responsibilities:

• Strategic Account Management & Revenue Growth: Own a portfolio of strategic accounts through onboarding, engagement, expansion, and renewal, driving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) through proactive relationship management.
• Executive Engagement & Client Enablement: Lead Executive Business Reviews (EBRs) and QBRs using data-driven insights, serve as the "Quarterback" for complex onboardings and product migrations, and design tailored training sessions.
• Product Expertise: Serve as the "Power User" for all Scale to Win tools, translate technical features into campaign value, and coordinate with Engineering and Product to resolve complex technical blockers.
• Mentorship and Process Building: Act as a peer-mentor to the existing team, partner with the Sr Director to build and document the CSM playbook, and foster a culture of accountability and curiosity.

This role empowers progressive campaigns and organizations to win by managing strategic accounts, driving revenue retention and expansion, and providing the expertise and support needed to execute flawlessly when every conversation with a voter counts.

Required skills and qualifications:

• 4+ years of Client Success or Customer Success experience managing a book of business with a proven track record of success with both GRR and NRR metrics.
• Strong consultative skills including deep curiosity, root cause analysis, and ability to guide clients to proven best practices, with experience using HubSpot or similar CRM.
• Skilled presenter capable of delivering effective training sessions and commanding executive-level business reviews, with strong technical aptitude to troubleshoot complex platform issues.
• Experience working in politics or with nonprofits (campaign-level work, fundraising, organizing, or similar).

Compensation and perks:

• $95,000 yearly salary (base), non-negotiable, with potential for discretionary bonus.
• 401k matching up to 6% after a provisional period.
• Generous paid time off: 10 paid company holidays, 2 floating holidays, a week and a half-long holiday break, up to 24 days vacation, paid sick leave, and various paid leaves.
• 16 weeks of paid parental leave plus 4 weeks of part-time, fully-paid flex time for all new parents.
• Fully-paid premium medical, dental, and vision insurance with $0 deductible for you and dependents.
• Remote work with flexible conditions, home office stipend, company computer, and annual $2,000 professional development stipend.
• Ability to donate 25,000 free texts to a non-profit annually.

Scale to Win is a fully-remote, progressive, political tech company founded in 2020 by organizing leaders from major presidential campaigns, offering texting and calling tools to drive change for over 3,000 Democratic and progressive campaigns and organizations.