Senior Client Solutions Architect

Customer Engagement & Technical Solutioning

• Participate in customer meetings (virtual or in-person) to provide technical guidance and solution clarity.
• Deliver tailored technical overviews and demonstrations focused on utility operations, data maturity, and key staff roles.
• Collaborate with Sales (CSMs) to develop engagement strategies based on utility stakeholder types, departmental functions, and distributor involvement.
• Lead customer meetings as needed, guiding the opportunity from technical discovery to solution alignment.

Solution Architecture & Fit Assessment

• Assess the utility’s system architecture (SCADA, historian, CMMS, GIS, AMI, IoT, pump monitoring, etc.) and map integration pathways.
• Translate operational challenges into clear solution architectures, workflows, and value propositions.
• Support Sales (CSMs) in reviewing distributed RFPs to evaluate alignment, feasibility, and fit with platform capabilities.
• Assist in the development of RFP responses including technical messaging, pricing inputs, solution diagrams, screenshots, and use case materials.
• Co-develop and present final selection presentations with Sales (CSMs), demonstrating operational and business value.

Platform Expertise & Value Communication

• Build deep knowledge of the platform and explain what the solutions are, how they create value, how they are applied in real-world deployments, what enhancements are planned, and how they differentiate from competing digital offerings.
• Translate complex technical concepts into clear, actionable insights for operators, engineers, managers, and executives.
• Provide feedback to Product and Marketing based on field insights, customer needs, and solution gaps.

Cross-Functional Collaboration

• Act as a liaison between Sales (CSMs), Product, Delivery, and Marketing teams to ensure solution alignment and consistency.
• Influence messaging, positioning, and roadmap decisions by sharing utility needs and industry trends.
• Support enablement efforts for internal teams, distributors, and channel partners.

Industry Engagement & Thought Leadership

• Contribute to white papers, webinars, case studies, and conference presentations.
• Present the evolving digital water story, customer outcomes, and innovative strategies to industry audiences.
• Support Sales (CSMs) in preparing compelling technical content and thought leadership materials.

This role creates positive change by advancing sustainable water solutions through Xylem Vue, a water and wastewater data analytics platform, helping utilities address critical water challenges with innovative technology that transforms water usage, conservation, and re-use.

Required

• Demonstrated ability to use critical thinking to navigate complex challenges involving both technical systems and social or organizational factors.
• Bachelor’s degree in engineering, environmental science, computer science, or a related field; or equivalent industry experience.
• 3+ years of experience in water/wastewater operations, industrial automation, SCADA, or data analytics.
• Strong understanding of utility operations, pump systems, treatment processes, instrumentation, and data flows.
• Experience with technical discovery, solution design, or pre-sales engineering.
• Ability to communicate clearly with operators, engineers, and utility executives.

Preferred

• Experience with CMMS, GIS, AMI/AMR, historian platforms, or IoT devices.
• Experience developing RFP responses and technical proposal content.
• Familiarity with pump hydraulics, wet well control, collection system modeling, or treatment optimization.
• Experience working with OEMs, distributors, or integrators in the water sector.

Key Competencies

• Customer-centered technical problem solving
• Clear, compelling communication and presentation skills
• Ability to translate complex technical ideas into practical utility outcomes
• Collaboration and influence across cross-functional teams
• Strong analytical and strategic thinking abilities
• Comfort working in field environments

The estimated salary range for this position is $120,000 to $150,000 plus bonus. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. Employees can also make a difference through our paid Volunteer Program, Xylem Watermark, and we prioritize well-being through inclusion and belonging as well as Employee Resource Groups (ERG).

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day, addressing the world's most critical water challenges through innovative technology solutions.