Senior Account Manager, Higher Education

Core responsibilities:

• Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms
• Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs
• Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization
• Lead structured Quarterly Business Review (QBR) sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes

This role transforms the way the world learns by driving customer retention and growth in educational technology, helping improve human potential globally through modernized education solutions.

Required skills and experience:

• 5+ years of account management experience in a SaaS environment
• Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas
• Experience with enterprise-level web-based applications
• Strong understanding of revenue drivers, renewal processes, and expansion opportunities
• Skilled in building multi-threaded relationships, including executive-level engagement

Compensation and benefits:

• Base salary range: $84,000—$102,000 USD
• Flexible work arrangements
• Tuition reimbursement of up to $4,000 CAD for continuing education
• 2 Paid Days off for education-related activities
• Employee wellbeing programs (mental health services, EFAP program, financial planning)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Wellness Reimbursement
• Dog Friendly Offices at select locations