Senior Account Manager

As a Senior Account Manager, you'll manage local bus carriers to ensure the daily success of the BlaBlaCar Bus Marketplace in Brazil. Working with senior stakeholders, you will drive territory growth and partner satisfaction, leveraging sales, business consultancy and operational excellence to deepen partner relationships.

• Act as the main point of contact between BlaBlaCar and bus operator partners
• Build and maintain long-term relationships with commercial, operational and executive stakeholders, by developing growth plans per partner/region/route
• Lead business reviews, performance meetings and strategic alignment sessions
• Proactively manage partner satisfaction, retention and churn prevention, also guaranteeing full inventory amongst all partners
• Negotiate exclusive benefits to final users, such as discounts
• Monitor and optimize key KPIs, including, but not limited to: Ticket sales and revenue, Conversion rate (CVR), active inventory and route coverage

This role contributes to BlaBlaCar's mission of becoming the go-to platform for shared road mobility in Brazil by managing bus carrier partnerships to expand sustainable transportation options and reduce individual car usage.

• At least 3 years of experience in B2B account management, customer service, or within mobility
• Strong proficiency in Salesforce
• Strong communication and negotiation skills
• Ability to work autonomously across a broad scope and manage multiple suppliers simultaneously
• A proven track record of navigating the maturity cycles of regional marketplaces to drive business growth, keeping strong business acumen and analytical skills
• Full working proficiency in Portuguese & English
• Fit with our BlaBlaPrinciples
• Thriving in a collaborative, fast-growing and innovative environment
• Nice to have: Proficiency in Tableau

• 4 additional weeks on top of legal maternity/paternity leaves
• Financial support for home office equipment (up to 2187 BRL one shot)
• 30 days holidays per year (after 12 months)
• Local meal plan & public transport policy (CAJU card)
• Omint health plan, dental care, and life insurance
• Gympass access
• Relocation package and visa support
• Free unlimited carpooling & bus rides
• Personal growth via trainings, mentorship, and internal mobility programs
• Employee Stock ownership plan
• Regular team building events
• Mental health support through Moka.care
• 1 day off per year to test our product
• 1 day per year for social engagements with non-profits

BlaBlaCar is the world's leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. The company aims to become the go-to platform for shared road mobility, reducing individual car usage through sustainable transportation options.