Salesforce Systems Administrator

Core responsibilities:

• Support MacDowell's transition to and ongoing use of Salesforce in collaboration with existing IT consultants and staff
• Assume primary responsibility for maintaining and improving the Salesforce platform and maximizing functionality for users
• Serve as the primary point of contact for user support and troubleshooting
• Work with staff leadership and department heads to continually align Salesforce tools and workflows with team and organization-wide objectives
• Accurately document Salesforce workflows; develop training materials for new user onboarding and work with department heads to create department specific process manuals
• Keep organizational data clean, accurate, and secure
• Lead ethical and intentional AI integration into digital workflows and tools
• Stay current on new tools, capabilities, and updates; advise on best practices related to Salesforce and other new technologies

This role supports MacDowell's mission of providing crucial time and space for artists to create enduring works of the imagination by modernizing systems and improving operational efficiency to better serve artists.

Required skills and qualifications:

• Minimum 2 years of experience in Salesforce administration for a nonprofit organization with more than 20 users
• Proven ability to build custom applications, workflows, and third-party integrations based on organizational needs
• Extensive knowledge of Salesforce platform, functionality and best practices, including experience with Salesforce Lightning
• Exceptional quantitative skills with proficiency in data management, data analysis, and problem solving
• Highly organized project manager with ability to manage multi-stage projects with diverse stakeholders
• Warm customer service orientation and ability to create effective training materials for users with varying technology comfort levels
• Commitment to MacDowell's core values of care for artists and a culture of belonging
• Ability to periodically commute to the New Hampshire office (~2x/month) and valid driver's license

No specific compensation or benefits mentioned in the job description. The organization states: "Our staff is our greatest asset, and we strive towards a kind, equitable, and respectful work culture that values a diversity of perspectives and lived experiences."

MacDowell is America's first multidisciplinary artist residency program, founded in 1907, that provides crucial time and space to artists working across various disciplines. The organization has supported over 9,000 artists including notable figures like James Baldwin, Celine Song, and Meredith Monk.