Roaming and OCPI Partner Manager - 12 month FTE

• Lead roaming partner management and operational activities for ChargePoint's software solutions in Europe, focusing on eMSP and CMS roles
• Conduct analysis of technical issues between ChargePoint and partners post-launch, working with internal and external teams to resolve them
• Serve as key point of contact for customer experience team, building training materials and acting as escalation point while bridging CX and partners to software development team
• Monitor, investigate, and resolve issues with third-party roaming partners (CPOs, eMSPs, Maps, National Access Points) integrated via OCPI

This role contributes to building the EV charging industry and making electric mobility a global reality, helping create an all-electric future and supporting the transition to sustainable transportation.

• At least 3 years of B2B work experience in engineering, technical support, or technical role ideally in SaaS, automotive, energy or CleanTech industry
• Demonstrated ability with software tools like Snowflake, Tableau, Kibana, Postman, and understanding of databases (SQL) and software systems
• Excellent English communication skills (additional languages like German or French a plus) with ability to summarize issues for technical and non-technical audiences
• Partner and customer-centric problem-solving mindset with willingness to own problems to resolution, plus affinity for e-mobility and sustainability topics

No specific compensation, perks, or culture highlights mentioned in the job description.

ChargePoint powers one of the world's leading EV charging networks with comprehensive hardware, software and mobile solutions across North America and Europe, focused on making the transition to electric easy for businesses, fleets and drivers since 2007.