Rider Analytics Lead

Regional Performance & Analysis

• Own daily performance monitoring across assigned city zones, tracking key KPIs including usage, revenue, and fleet turnover. Identify underperforming areas, diagnose root causes, and surface data-driven opportunities to improve rider outcomes

Strategic Deployment & Placement

• Leverage rider behaviour data, demand signals, and local city knowledge to define optimal deployment and drop-off locations, ensuring vehicles are consistently placed where and when demand is highest.

Expansion & Market Insights

• Collect, analyse, and synthesise data from new and expanding regions to evaluate launch and expansion success, integrating internal performance reporting with external urban, transport, and land-use insights.

Rider Feedback & Stakeholder Experience

• Analyze rider ratings, reviews, and feedback to identify systemic issues and improvement opportunities, supporting strong rider relationships, increased retention, and a consistently high-quality rider experience.

This role helps build a future where transportation is shared, affordable and carbon-free by optimizing Lime's electric bike and scooter fleet to provide clean alternatives to car ownership in cities worldwide.

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations (Optimisation) position
• Demonstrated expertise with the Sydney region and ability to anticipate operational needs and/or challenges within this area
• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
• Excellent communication and stakeholder management skills

Compensation and benefits, if any, are determined and provided solely by the employer of record. This is a contracted position employed and compensated by a third-party employer.

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. They're on a mission to build a future where transportation is shared, affordable and carbon-free through their electric bikes and scooters.