REVENUE PRODUCTS ASSOCIATE

The Revenue Products Associate will:

• Build, operate, and improve sales and fulfillment pipelines across advertising, classifieds, underwriting, merchandise, and group sales programs
• Prospect buyers, respond to inbound inquiries, and support pricing, placement, and technical questions for advertising and classifieds programs
• Design and run targeted outreach and revenue campaigns to move prospective partners and buyers through defined pipelines
• Coordinate group sales efforts, working with Customer Service and external partners to improve clarity, usability, and fulfillment
• Collaborate with Editorial and Art on special packages, time‑bound artwork, and branded merchandise offered through HCN’s online store
• Ensure earned‑revenue orders (ads, classifieds, merchandise, group sales) are delivered accurately and on schedule
• Diagnose and reduce friction across revenue programs, improving customer experience, tools, and workflows
• Test, configure, and refine revenue tools and systems (including Pelcro, AdPerfect, Broadstreet, and related platforms) to improve reliability and scalability
• Create and maintain landing pages, forms, and customer touchpoints tied to earned‑revenue offerings
• Maintain dashboards and reports that track adoption, usage, revenue performance, and operational KPIs
• Support the development and launch of new revenue programs and pilots, including jobs boards, underwriting packages, and merchandise initiatives
• Evaluate new and evolving revenue programs using clear success criteria and ROI to inform iteration, scaling, or retirement
• Document workflows, test processes, and coordinate operational rollouts for new revenue features and offerings
• Represent High Country News externally in revenue‑related correspondence, partner conversations, and select conferences or events
• Contribute to inclusive, respectful, and effective practices that support diverse audiences and communities

This role supports the growth and diversification of revenue programs for an award-winning nonprofit media organization that informs and inspires people to act on behalf of the West's diverse natural and human communities, creating positive change through independent journalism.

The ideal candidate:

• Has experience in revenue operations, sales support, and audience or product operations
• Understands how to take a customer need from observation to idea to implementation and iteration
• Has strong interpersonal and communication skills and can translate customer interactions and system behavior into clear problem statements and next steps
• Is comfortable working with membership platforms, advertising or classifieds tools, CRM systems, and analytics tools, or learning new systems quickly
• Can balance day‑to‑day operational responsibilities with ongoing process improvement and product development
• Is highly self‑directed, organized, and effective in a remote, cross‑functional environment
• Has experience in revenue operations, sales support, product operations, or subscription‑based or nonprofit media organizations; mission‑driven experience is a plus
• Has a demonstrated commitment to justice, equity, diversity, and inclusion in their work

This is a full-time, hourly paid, non-exempt position with employer‑funded medical benefits (employee only), and optional dental and vision benefits; paid vacation leave starting at 12 days per year, 11 HCN paid holidays each year; paid sick and family leave benefits; "TK Time" — one paid half-day off per month that does not accrue; a monthly remote work stipend and IT start-up stipend; and eligibility for the 401k retirement plan with employer match contribution.

High Country News is the nation’s leading independent source of thoughtful, in‑depth reporting on the Western United States, producing an award‑winning monthly magazine and website with a mission to inform and inspire people to act on behalf of the West’s diverse natural and human communities.