Retail Area Manager

Core Responsibilities

• Inspire and coach Shop Managers, helping them grow and succeed
• Drive income and shape great customer experiences across your area
• Support volunteer recruitment and create a positive, inclusive culture
• Champion high standards, compliance, and safe working practices
• Get involved in new shop openings and the development of our estate
• Build relationships in local communities to raise awareness and support
• Encourage innovation and help bring new ideas to life
• Be a visible, hands‑on leader through regular shop visits and weekend working on a rota

This role directly supports people across Scotland with chest, heart and stroke conditions and Long Covid to live life to the full again, making the difference between people just surviving and really living.

Required skills and experience:

• Has experience leading across multiple retail sites
• Enjoys developing people and helping others shine
• Is confident using data, KPIs, and commercial insight to drive decisions
• Communicates clearly, openly, and with compassion
• Can balance the practical demands of operations with a warm, people‑first approach
• Understands the unique strengths and challenges of charity retail
• Values diversity, inclusion, and creating welcoming environments for all

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance. CHSS also supports flexible recruitment through Working Families and we are "Happy to Talk Flexible Working".