Regional Service Dispatcher

Core responsibilities:

• Assign and schedule service repair activities for internal Field Service Engineers and external Service Providers using Salesforce planning tools
• Align parts availability with field resources to support timely service execution and customer service commitments
• Manage priority service levels for Key Accounts, including communicating tracking numbers and scheduling changes
• Monitor active service cases to ensure service milestones and delivery timelines are met

This role supports SMA America's mission to develop innovative solar technology that simplifies, secures, and enhances photovoltaic systems, contributing to the advancement of clean energy solutions that transform power and empower people.

Required qualifications:

• Associate degree in business, logistics, a technical field, or equivalent experience
• Experience supporting Field Service, Dispatch, or Service Operations teams
• Strong customer service background in a service or dispatch environment (not a call center role)
• Ability to manage multiple priorities simultaneously in a fast-paced environment

Compensation: $28.00 – $30.00 per hour, dependent on experience. Work model: Hybrid for local candidates and remote for non-local candidates; Central and Eastern time zone coverage is strongly preferred. Comprehensive benefits including health, dental, and vision coverage, including $0 premium options, 401(k) plan with company match, opportunities for professional development and training, inclusive, collaborative, and innovative work environment.

SMA America develops innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems while pushing the boundaries of what's possible in clean energy.