Quality Analyst

• Administer customer feedback process for all plants including issuing, reviewing, and reporting on cases
• Champion all facets of the Customer Feedback process including interfacing with customers to collect feedback and provide results
• Determine when defective batteries should be returned for RCCA analysis and provide authorization for returns
• Update documents pertaining to processes utilized by the Customer Quality Team and provide required documentation for meetings

This role ensures quality standards in battery manufacturing, which supports reliable energy storage solutions for critical infrastructure like telecom, UPS, and substation systems.

• High school diploma required with three years' relevant experience in quality and manufacturing preferably in an ISO environment
• Basic knowledge of Microsoft Applications, especially Word, Excel, and Database with proficiency in MS Excel for data analysis and chart creation
• 3+ years experience with customer/technical support and strong attention to detail for accurate data reporting
• Outgoing personality with strong relationship skills for customers, colleagues and senior management personnel

No specific benefits, compensation, or salary information provided in the job posting.

C&D Technologies is committed to bringing passion and customer focus to the business, creating a work environment where people believe in what they're doing.