Application Guide
How to Apply for Project Manager, Customer Delivery Support
at Overstory
🏢 About Overstory
Overstory uses real-time satellite data to combat climate change by reducing wildfire risk and improving grid reliability—a mission-driven company at the intersection of technology and environmental impact. Their focus on enterprise customers with complex needs means you'll work on high-stakes projects that directly contribute to climate resilience. The remote-first culture allows you to join a purpose-driven team from anywhere in the US.
About This Role
As a Project Manager for Customer Delivery Support at Overstory, you'll own the end-to-end delivery of multiple concurrent enterprise projects, ensuring timely execution while coordinating across engineering, product, and customer success teams. This role is critical because you'll directly impact customer satisfaction and retention by managing delivery triage, removing blockers, and improving workflows for complex B2B SaaS implementations.
💡 A Day in the Life
A typical day might start by reviewing the delivery triage backlog, prioritizing issues with engineering and product teams, then joining stand-ups to track project timelines and remove blockers. You'll spend time updating stakeholders on project status, identifying risks for enterprise customers, and proposing workflow improvements to enhance delivery outcomes—all while balancing multiple concurrent projects remotely.
🚀 Application Tools
🎯 Who Overstory Is Looking For
- Has 5+ years as a Project/Program Manager in B2B SaaS, specifically with enterprise customers (1M+ ARR) who have unique or complex delivery needs
- Demonstrates proven success managing multiple concurrent projects with cross-functional teams in a fast-paced environment
- Excels at prioritizing competing tasks, managing ambiguity, and communicating clearly to align engineering, product, and customer success stakeholders
- Is proactive at identifying risks, removing blockers, and improving delivery workflows—not just maintaining status quo
📝 Tips for Applying to Overstory
Highlight specific experience with enterprise B2B SaaS customers (mention ARR if possible) and complex delivery projects—avoid generic project management examples
Quantify your impact on delivery timelines, risk mitigation, or process improvements in previous roles, especially for concurrent projects
Tailor your resume to show how you've coordinated priorities across engineering, product, and customer success teams—use their exact terminology
Research Overstory's satellite data use cases (e.g., wildfire risk, grid reliability) and mention how your skills align with their mission
Emphasize experience with delivery triage backlogs and issue resolution, as this is a core responsibility mentioned in the job description
✉️ What to Emphasize in Your Cover Letter
['Your experience managing multiple concurrent projects for enterprise B2B SaaS customers with complex delivery needs', "Specific examples of how you've owned delivery triage backlogs and coordinated priorities across engineering, product, and customer success teams", "Your ability to identify process gaps and improve delivery workflows, tying it to Overstory's mission of reducing wildfire risk and improving grid reliability", "Why you're drawn to a mission-driven company using satellite data for climate impact, not just any SaaS role"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Overstory's specific use cases: how they use satellite data to reduce wildfire risk and improve grid reliability (check their website/blog)
- → Their enterprise customers and industries they serve (energy, utilities, etc.) to understand complex delivery contexts
- → Recent news or funding rounds to gauge company growth and stability
- → Their remote culture and team structure to understand cross-functional dynamics
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with generic project management experience (e.g., non-SaaS, non-enterprise) without tailoring it to B2B SaaS and complex delivery
- Failing to demonstrate experience with cross-functional coordination (engineering, product, customer success) or delivery triage
- Not showing interest in or understanding of Overstory's climate-focused mission—this is a key differentiator from other SaaS roles
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!