Programme Officer

About

The Programme Officer role is a key position within the organization, responsible for supporting the delivery of various programs, including NPQs and Flourishing programs. The successful candidate will work closely with the program management team to ensure the smooth launch, delivery, and administration of these programs.

Responsibilities

• Maintain data integrity in Salesforce and other systems, troubleshoot errors
• Support program management, launch, and delivery of NPQs and Flourishing programs
• Lead administrative tasks including participant recruitment, onboarding, and ongoing management
• Provide event administration support including scheduling, online meeting setup, and learning platform updates
• Assist with report preparation on recruitment, engagement, and quality assurance
• Provide high-quality first-line support for participant and partner queries
• Support Learning Technology team with online event administration and technical support
• Maintain accurate records of contractual milestones and deliverables for external partners

Requirements

• Experience in program administration and management
• Strong understanding of data management and Salesforce
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Nice to Have

• Experience working with learning platforms and online event administration
• Knowledge of quality assurance processes and procedures
• Experience in a similar role within a non-profit or educational organization

Benefits

• Competitive salary and benefits package
• Opportunity to work with a dynamic and supportive team
• Professional development and growth opportunities
• Flexible working arrangements and work-life balance

This role supports the development of inspirational educational leaders who deliver the Church of England's vision for education, contributing to high-quality, values-led professional learning across the education sector.

Required skills and experience:

• Experience working in an administrative environment with inbox management and stakeholder communication skills
• Experience working in a pressured environment meeting milestones and key deliverables
• Experience working collaboratively as part of a team
• Experience in compiling data, extracting and analyzing information
• Excellent customer service skills and ability to manage stakeholder queries
• Proactive and able to work independently to suggest and implement solutions
• Strong attention to detail and sense of ownership
• High proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Experience in finance administration and reporting
• Familiarity with Learning Management Systems (e.g., Blackboard) and CRM systems (e.g., Salesforce)
• Experience supporting professional learning or education programs

No specific compensation, perks, or culture highlights mentioned in the posting.