Program Consultant - Waste Diversion

• Provide waste management technical assistance and program information to customers and prospects over the phone and email.
• Produce written content such as emails, newsletters, reports, web content, and/or presentations.
• Assist with virtual and in-person events, such as planning logistics, hosting virtual meetings, recruiting speakers, collecting registrations, and networking.
• Perform research on alternative outlets for waste materials.
• Enter data into appropriate platforms to track customer interactions and results.
• Generate regular client invoices and reports, compiling metrics and progress towards program deliverables.
• Act as liaison with vendors, partners, customers, and other stakeholders.
• Occasionally travel throughout MA, CT, and NY to deliver in-person presentations.

This role helps businesses reduce waste through reduction, reuse, composting, and recycling initiatives, contributing to CET's mission of tackling climate change and rapidly decarbonizing the economy.

• At least 2 years of customer service experience and written communications experience, or 3-4 years of customer service (phone, email) and written deliverable (writing newsletters, blogs, program outcome reporting) experience.
• 1 year of waste-related field experience is preferred.
• Excellent writing skills and can draft clear, well-organized, engaging written material for tip sheets, case studies, blog posts, and other web content.
• Strong communication skills with an ability to establish rapport with customers, clients, vendors, and coworkers on the phone, over email, in meetings, and at presentations and events.
• Excel at using Microsoft Office. Experience using spreadsheets and other digital tools to track and report on data. Experience in CRM platforms helpful, Salesforce preferred.
• Accuracy and attention to detail required.
• Strong organizational and time management skills with the ability to work independently and with minimal supervision.
• Ability to work with multiple programs and deliverables in a collaborative environment.
• High-speed internet access and a working location free from distractions and interference during business hours.
• Ability to speak Spanish, Portuguese, Haitian, or Chinese is helpful but not required.

Your benefits start on Day One: Health, wellness, and financial benefits begin on your very first day with us, so you're supported from the start.

CET provides you with outstanding benefits which includes generous paid time off including vacation and personal/sick time; 8 paid holidays and 5 floating holidays; comprehensive medical and dental insurance with generous employer contributions; flexible spending health and dependent care accounts, vision insurance, life insurance which includes an employer paid group plan; disability insurance; supplemental accident, critical illness, and hospital indemnity insurance, pet insurance, an employer paid Employee Assistance Program, monthly mindfulness and stress reduction offering, and a retirement plan with a 3% company match. Additionally, CET provides a monthly $85 stipend for your home internet and/or phone expenses.

Equally as important, the CET team is a mission-driven, kind, supportive, and collaborative group of employees. We care about the planet and about others!

CET provides innovative and lasting solutions to tackle climate change and rapidly decarbonize our economy through energy audits, waste reduction programs, electrification initiatives, and outreach materials.