Product Support Front Office Support

• Provide daily application support and troubleshooting for clients and internal trade desks using proprietary tools, escalating issues to development teams as necessary.
• Address client customization requests within algorithmic trading systems and ATS platforms.
• Analyze and resolve issues related to order routing, trade flow, and post-trade processes.
• Manage team communication channels, queues, and mailboxes to ensure timely and prioritized action on requests.

This role contributes to TP ICAP's purpose of providing clients with access to global financial and commodities markets through responsible and innovative solutions, improving price discovery, liquidity, and distribution of data.

• At least 3 years hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider).
• Solid application support experience within a Linux environment with excellent working knowledge of the FIX protocol.
• Strong understanding of US/Canadian Equity market structure, mechanics and electronic trading flows.
• Proven experience with MSSQL, Oracle and Sybase database environments, including complex query-writing.

Annual salary: $95,000-$100,000. The company fosters inclusivity and cultivates a work environment where everyone can flourish, with a culture where everyone plays a part in making people feel welcome and willing to contribute through their TP ICAP Accord Employee Network.

TP ICAP Group is a world leading provider of market infrastructure that provides clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data through responsible and innovative solutions.