Product Support and Operations Specialist

• Learn fast: You’ll receive hands-on training and mentorship from experienced team members to get you up to speed on our tools, workflows, and industry context. You'll become an expert on Via!
• Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
• Provide outstanding support to Via’s partners through fast, high quality ticket resolution, enhancing their experience with our platform
• Work cross-functionally with teams in Product, Engineering, Operations and Partner Success teams
• Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results
• Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives

This role helps transform transportation around the world by supporting partners who power transportation networks using Via's technology, contributing to modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education.

• Minimum of 1-2 years of work experience, including internships. We welcome recent grads, as well as early-career professionals looking to grow in a fast-paced, mission-driven environment.
• Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
• Meticulous and vigilant, with a high level of attention to detail
• Outstanding process-orientation, analytical, and organization skills
• Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
• Excellent communicator with a knack for always finding the right tone
• Bachelor’s Degree
• Fluency in additional languages (ie Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus
• Previous experience in a technical support role is a plus

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $65,000 - $75,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via builds technology that changes the way the world moves, with a mission to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. They bring cutting-edge AI-powered software and innovative technology-enabled operations to partners across the globe.