Product Support Analyst

• Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Low Touch and Development teams appropriately
• Member configuration and administration of MTF functionality
• Troubleshooting and analysis of order routing and trade flow and post-trade issues
• Perform regional start of day health checks to ensure all processes are up and members are connected to the platform

This role contributes to TP ICAP's purpose of providing clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data through responsible and innovative solutions.

• Technical degree
• Hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)
• Demonstrable working knowledge of Fixed Income products and flows
• Working knowledge of Unix / Linux environments, MSSQL, Oracle and Sybase, MySQL/Maria DB database environments, Windows Server environments, and network problems

Salary: $95k- $105k. TP ICAP fosters inclusivity and cultivates a work environment where everyone can flourish, regardless of personal or professional background. The company is building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute.

TP ICAP Group is a world leading provider of market infrastructure, providing clients with access to global financial and commodities markets to improve price discovery, liquidity, and data distribution through responsible and innovative solutions.