Product Operations Specialist, Risk

• Own day-to-day resolution of risk and fraud cases for the HELOC product, including reviewing alerts, monitoring transactions, investigating flagged accounts, and performing identity verification.
• Cross-train on and support broader post-approval operations casework such as closing, recording, booking, customer disputes, and vendor coordination.
• Identify areas of efficiency improvement and automation across risk and operations workflows, and partner with Engineering and Product to implement improvements.
• Define and maintain standard operating procedures for risk and operations functions, and support change management efforts.

This role directly protects homeowners and the company from fraud and financial loss, enabling sustainable home solutions to be financed securely and efficiently, thereby accelerating the adoption of clean energy and energy-efficient technologies.

• 3–5 years of experience in payment operations, transaction monitoring, fraud operations, or risk operations, ideally in fintech or financial services.
• Hands-on experience reviewing fraud alerts, investigating transaction disputes, performing account verification, and resolving risk and operations cases.
• Strong analytical, organizational, and problem-solving skills with sharp attention to detail and risk awareness.
• Ability to identify inefficiencies and opportunities for automation, and to help define and implement process improvements.

Compensation: $25.00–$30.00 per hour (approximately $52,000–$62,400 annually). Additional perks and culture highlights not specified.

GoodLeap is a technology company providing financing and software for sustainable home solutions like solar panels, batteries, and energy-efficient HVAC. Since 2018, it has facilitated over $30 billion in financing, and its nonprofit GivePower delivers clean water and electricity systems globally.