Product Operations Specialist, Risk

• Own day-to-day resolution of risk and fraud cases for the HELOC product, including reviewing alerts, monitoring transactions, investigating flagged accounts, and performing identity verification.
• Cross-train on and support broader post-approval HELOC operations casework such as closing, recording, booking, customer disputes, and vendor coordination.
• Identify areas of efficiency improvement and automation across risk and operations workflows, and partner with Engineering, Product, and vendors to implement improvements.
• Define and maintain standard operating procedures for risk and operations functions, and support change management efforts.

This role directly supports the adoption of sustainable home solutions by ensuring the integrity and efficiency of financing operations, reducing fraud, and enabling more homeowners to access solar, energy-efficient HVAC, and other green technologies.

• 3–5 years of experience in payment operations, transaction monitoring, fraud operations, or risk operations, ideally in fintech or financial services.
• Hands-on experience reviewing fraud alerts, investigating transaction disputes, performing account verification, and resolving risk and operations cases.
• Strong analytical, organizational, and problem-solving skills with sharp attention to detail and risk awareness.
• Ability to identify inefficiencies and opportunities for automation, and to help define and implement process improvements.

Compensation: $25.00–$28.00 per hour (approximately $52,000–$58,240 annually). Additional benefits and perks not specified.

GoodLeap is a technology company providing financing and software for sustainable home solutions like solar panels, batteries, and energy-efficient HVAC. Since 2018, it has facilitated over $30 billion in financing, and its nonprofit GivePower delivers clean water and electricity systems globally.