Principal Customer Success

• Drive renewal business and account development, ensuring customer retention and solution adoption.
• Lead customer engagements, map organizations for upsell opportunities, and manage commercial renewal cycles.
• Serve as primary customer contact, perform onboarding and training, and lead Quarterly Business Reviews.

This role helps organizations understand and manage climate risks, enabling better decision-making for resilience and sustainability, thereby contributing to climate adaptation and mitigation efforts.

• 4-8 years of experience in a technical, analytical, or customer-facing role solving problems and explaining complex information.
• 2+ years in a customer success role, technical account manager, or client services.
• Experience with climate analytics, weather data, geospatial solutions, or related scientific datasets.
• Proficiency with analytical or geospatial tools such as Tableau, QGIS, ArcGIS, Python notebooks, or similar.

Contract to hire position. Compensation details not specified.

Jupiter Intelligence provides climate risk analytics to help businesses and governments assess and adapt to climate change impacts.