Prevailing Wage Coordinator & Dispatcher

Core responsibilities:

• Provides accurate Prevailing Wage determination, checks warranty dates, views prior Field Service Headcount before dispatching service cases, and requests an Apprentice when required.
• Assigns Prevailing Wage service repair activities to SMA Field Service Engineers and Service Providers via Salesforce Planning Board.
• Monitors daily service activities for new cases, aligns both parts and field resources to meet customer service repair activities.
• Create reports in Salesforce and Monday.com databases to coordinate dispatch records for all Service Prevailing Wage Projects to ensure compliance.

This role supports SMA America's mission of developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems, contributing to the advancement of clean energy solutions.

Required qualifications:

• Associate’s degree in business, logistics, technical field or equivalent combination of education and experience.
• SAP System and Salesforce Ticketing System training.
• Basic office skills and associated software including Microsoft Office Suite and other basic office software.
• Proficiency in the English language, both written and verbal, is required.

Compensation and benefits:

• Salary Range: $30.00 - $34.75 per hour, depending on experience and qualifications
• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• 401(k) plan with company match
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

SMA America develops innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems, pushing the boundaries of what's possible in clean energy since 1981.