Presales Architect

About

Job Title: Presales Architect

Responsibilities

• Partner with Account Executives and Partner Account Managers to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs
• Establish yourself as a trusted advisor to customers' senior leadership teams by understanding technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges
• Build and present highly interactive, complex customer product demonstrations to showcase Twilio's Communications Products capabilities while forming strong relationships with technical and non-technical stakeholders

This role enables healthcare, non-profit, public sector and NGO customers to build the future of communications through Twilio.org, helping organizations create personalized customer experiences and drive social impact through technology.

Required qualifications:

• 12+ years pre-sales experience selling complex technical products OR 12+ years professional experience supporting technical products with customer-facing experience
• Excellent communicator and presenter able to gain audience confidence and effectively communicate product ROI across various use cases
• Previous software development experience or working knowledge in backend (Java, C#, Node.js, Python, PHP), web development (JavaScript, HTML/CSS, frontend frameworks), REST APIs, and cloud platforms (AWS, Google Cloud, Azure)
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Benefits include:

• Competitive pay with salary ranges from $163,640 to $227,280 depending on location
• Generous time off, ample parental and wellness leave
• Healthcare coverage
• Retirement savings program (401k)
• Eligibility for equity plan participation
• Commission eligibility
• Remote-first work culture with strong connection and global inclusion
• Support for volunteering and donation efforts in communities