Application Guide

How to Apply for Premium Service Manager

at Landis+Gyr

🏢 About Landis+Gyr

Landis+Gyr is a global leader in energy management solutions, specifically focused on creating smarter grids that reduce environmental impact and improve energy efficiency worldwide. What makes them unique is their specialized focus on Advanced Metering Infrastructure (AMI) technology for utilities, positioning them at the forefront of the energy transition. Working here means contributing directly to sustainable energy solutions that have real-world environmental benefits.

About This Role

As a Premium Service Manager at Landis+Gyr, you'll provide on-site technical support for utility customers, managing complex technical projects and driving issue resolution across multiple departments. This role is impactful because you'll be the primary technical interface for key customers, ensuring their Landis+Gyr systems operate effectively to support smarter grid initiatives. You'll document solutions and help customers implement them, directly influencing energy efficiency outcomes.

💡 A Day in the Life

A typical day involves traveling to utility customer sites to provide hands-on technical support for Landis+Gyr systems, troubleshooting complex issues that require coordination with multiple internal teams. You'll document resolutions in internal systems, then work directly with customers to implement solutions while managing SGS service activities. The role balances technical problem-solving with customer relationship management, ensuring utility systems operate efficiently to support smarter grid objectives.

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🎯 Who Landis+Gyr Is Looking For

  • Has 7-10 years of utility industry technical support experience with specific expertise in AMI systems
  • Possesses at least 3 years of hands-on experience with Landis+Gyr products like Command Center, MDMS, or Integration platforms
  • Is proficient in Windows/Unix systems, SQL/Oracle databases, networking, and scripting relevant to utility infrastructure
  • Holds an engineering or computer information systems degree and can translate technical solutions for customer teams

📝 Tips for Applying to Landis+Gyr

1

Quantify your 7-10 years of utility technical support experience with specific AMI or smart grid projects you've managed

2

Explicitly list your Landis+Gyr product experience (Command Center, MDMS, Integration) and duration of use in your resume

3

Highlight specific instances where you escalated technical issues to L2/L3 teams and drove resolution in utility environments

4

Include examples of SGS service activities or similar premium support programs you've led for utility customers

5

Demonstrate your documentation skills by mentioning specific internal systems you've used for resolution tracking in previous roles

✉️ What to Emphasize in Your Cover Letter

["Your specific experience with Landis+Gyr AMI products and how you've used them in utility settings", 'Examples of driving technical issue resolution by collaborating with multiple departments (L2, L3, Engineering, etc.)', 'Your approach to on-site technical support and customer relationship management in the utility industry', 'How your technical skills (Windows/Unix, SQL/Oracle, networking) have directly supported utility operations']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Landis+Gyr's specific AMI product portfolio and recent deployments in North American utilities
  • → The company's sustainability initiatives and how they align with grid modernization efforts
  • → Recent news about Landis+Gyr's utility partnerships and smart grid projects in the United States
  • → The structure of Landis+Gyr's support teams (L1, L2, L3) and how they interact with service managers

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe your experience troubleshooting Landis+Gyr Command Center or MDMS systems in production environments
2 Walk through how you would escalate a complex technical issue from a utility customer to L3 or Engineering teams
3 How do you document technical resolutions and ensure customers can implement your proposed solutions?
4 Share an example of leading SGS or similar premium service activities for a utility customer
5 What's your experience with SQL/Oracle queries for utility data management and reporting?
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⚠️ Common Mistakes to Avoid

  • Applying without specific Landis+Gyr product experience mentioned in the requirements
  • Generic technical support experience without utility industry context or AMI system knowledge
  • Failing to demonstrate experience with the technical stack (Windows/Unix, SQL/Oracle, networking) in utility applications

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Landis+Gyr!

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