Performance Development Manager

• Manage and oversee the post-training nesting program, including onboarding support, skill development, and transition-to-production readiness
• Host and lead calibration sessions to ensure consistency in call quality, scoring, coaching expectations, and collections methodologies
• Provide direct coaching to bottom performers and work closely with management to close performance gaps across individuals and teams
• Analyze team and individual performance trends to identify training opportunities, create action plans, and recommend process improvements

This role accelerates ramp-up, closes performance gaps, and improves overall departmental results for a company that has facilitated over $27 billion in financing for sustainable solutions since 2018, supporting the adoption of solar panels, batteries, energy-efficient HVAC, and other sustainable home improvements.

• Minimum 2-4 years of collections experience
• Minimum of 1-3 years’ experience in a management or supervisory role with collections
• Strong communication skills—verbal, written, one-on-one, group facilitation
• Ability to analyze performance data and translate it into actionable development plans

Compensation: $70,000 - $85,000 annually. The organization values a collaborative work culture and offers a rewarding career.

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. The company also supports its award-winning nonprofit, GivePower, which builds and deploys life-saving water and clean electricity systems globally.