Application Guide

How to Apply for People Services Advisor (6 Month FTC)

at OVO Energy

🏢 About OVO Energy

OVO Energy is a UK-based energy supplier with a clear mission to make energy cheaper, greener, and simpler for a sustainable future. What makes OVO unique is its strong commitment to sustainability and innovation in the energy sector, offering employees the chance to contribute to meaningful environmental change while working in a forward-thinking, remote-first environment.

About This Role

As a People Services Advisor on a 6-month FTC, you'll be the frontline HR support for OVO Energy's employees, handling queries via ticketing systems and ensuring excellent service delivery. This role is impactful because you'll directly shape the employee experience, resolve HR issues efficiently, and collaborate with the People Team to improve processes and policies across the organization.

💡 A Day in the Life

A typical day starts by reviewing your Jira queue of HR queries from OVO employees across the UK, prioritizing urgent cases while maintaining response SLAs. You'll spend the morning resolving policy questions using Workday, then collaborate with the Senior People Advisor on complex cases via video calls. The afternoon involves updating HR documentation and identifying process improvements before closing out the day's tickets.

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Interview Prep

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🎯 Who OVO Energy Is Looking For

  • Has 1-2 years of hands-on HR Operations experience, specifically with HR systems like Workday and ticketing tools like Jira
  • Demonstrates strong problem-solving skills by applying company policies to real-world employee situations with clear examples
  • Is proactive and results-focused, able to manage competing priorities in a fast-paced remote environment
  • Possesses excellent written communication skills for clear policy documentation and empathetic employee interactions

📝 Tips for Applying to OVO Energy

1

Highlight specific experience with Workday HRIS and Jira ticketing systems in your resume - OVO uses these tools daily

2

Quantify your HR query resolution metrics (e.g., 'managed 50+ weekly HR tickets with 95% satisfaction') to show results-focus

3

Research OVO's sustainability initiatives and mention how they align with your values in your application

4

Emphasize remote work experience and self-management skills since this is a fully remote UK position

5

Tailor your examples to show how you've improved HR processes or content - this matches their 'drive improvements' requirement

✉️ What to Emphasize in Your Cover Letter

["Demonstrate understanding of OVO's mission by connecting HR service excellence to supporting their sustainable energy goals", 'Provide specific examples of resolving complex HR queries while maintaining excellent employee experience', "Show how you've proactively improved HR processes or documentation in previous roles", 'Highlight your ability to collaborate with senior advisors and team members in a remote setting']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → OVO's sustainability initiatives and recent environmental commitments (like their Plan Zero)
  • → OVO's company culture and remote work policies from employee reviews on Glassdoor
  • → Recent news about OVO's business performance and market position in UK energy
  • → The structure of OVO's People/HR team from LinkedIn to understand who you might collaborate with

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would handle a complex employee benefits query using Workday and OVO's policies
2 How do you prioritize competing HR tickets in Jira while maintaining service levels?
3 Describe a time you improved an HR process or documentation - what was the impact?
4 How would you handle an employee query about a policy you're unfamiliar with in a remote setting?
5 Why do you want to work at OVO specifically, and how does this 6-month FTC fit your career goals?
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⚠️ Common Mistakes to Avoid

  • Submitting a generic HR application without mentioning OVO's specific mission or remote work context
  • Failing to provide concrete examples of using HR systems like Workday or ticketing tools
  • Not addressing the 6-month FTC duration or showing how you'd add value quickly in a temporary role

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to OVO Energy!

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