Payments & Risk Associate

• Payment Collection: Enforce non-payments and reach out to delinquent members via call, text, and email to help them remain in good standing.
• Payment Support: Respond to member inquiries regarding their payment failures or issues.
• Fraud Prevention & Credit Quality: Take action on results and responses from credit and identity checks.
• Data Entry: Maintain accurate, detailed records of delinquent or declined members and their statuses.
• Exception Management: Use sound judgment and empathy to offer alternate payment plans and make exceptions for extenuating circumstances.
• Policy Compliance: Ensure you comply with all regulatory requirements as you manage our payments and risk tasks.
• Bill Generation: Manually troubleshoot and send bills that failed to send automatically.

This role helps transform today's fragile, centralized electricity grid into a resilient and abundant system by ensuring reliable payment operations for Base's distributed battery network, supporting the company's mission to rebuild the foundation of modern civilization.

• 2+ years of experience in payments and risk - ideally within energy, utilities, or a similar consumer industry.
• Customer-facing experience in support or a related field.
• Strong organizational and process management skills with high attention to detail.
• Excellent written and verbal communication skills.
• Proficiency using data management tools, spreadsheets, and CRM systems.
• Problem-solving mindset.

No specific compensation, perks, or culture highlights mentioned in the posting beyond the statement that "We work in-person. It's not a 9-to-5. We are all-in."

Base is America's next-generation power company rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that transforms today's fragile, centralized grid into a resilient and abundant system.