Application Guide

How to Apply for Partner Services Manager

at Possibility Labs

🏢 About Possibility Labs

Possibility Labs is unique for its integrated capital approach focused on racial, gender, and social justice, specifically supporting BIPOC and historically low-income communities. Working here means directly contributing to systemic change through partnerships that create tangible impact, not just profit.

About This Role

As Partner Services Manager, you'll be the primary relationship builder and problem-solver for partners, ensuring values-aligned service delivery while coordinating across internal teams like Finance and Partnerships. This role is impactful because you'll directly strengthen partners' capabilities to create social justice outcomes through co-created solutions.

💡 A Day in the Life

A typical day involves morning check-ins with Finance on partner billing through Bill.com, midday partner calls to co-create solutions using Salesforce for tracking, and afternoon coordination with IT and People Ops teams to ensure seamless service delivery. You'll balance operational efficiency with deep engagement on how each partnership advances racial and gender justice outcomes.

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Interview Prep

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🎯 Who Possibility Labs Is Looking For

  • Has 2+ years experience bridging for-profit and non-profit operations, ideally in finance or business administration contexts
  • Demonstrates proven ability to manage complex partner relationships while coordinating cross-functional teams (People Ops, Finance, IT)
  • Is proficient with Google Workspace and has experience with at least 2-3 of: Salesforce, Bill.com, Xero, Ramp, Zendesk, or Interact
  • Shows genuine passion for racial/gender justice and experience working with BIPOC or low-income communities

📝 Tips for Applying to Possibility Labs

1

Highlight specific examples where you've managed partner relationships that required balancing both business objectives and social impact goals

2

Explicitly mention your experience with their preferred tech stack (Salesforce, Bill.com, Xero, etc.) and how you've used these tools in partner management

3

Demonstrate understanding of 'integrated capital approaches' by describing how you've coordinated financial and non-financial support for partners

4

Show how you've worked with cross-functional teams (mention specific departments like Finance, IT, People Ops) to deliver partner solutions

5

Include metrics around partner satisfaction or impact measurement in your resume, not just relationship management duties

✉️ What to Emphasize in Your Cover Letter

['Your experience coordinating between for-profit efficiency and non-profit mission alignment in partner relationships', 'Specific examples of co-creating solutions with partners rather than just delivering predetermined services', "How you've used technology (especially their preferred tools) to streamline partner services and impact tracking", 'Your personal connection to or experience with racial/gender justice work and BIPOC communities']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Possibility Labs' specific integrated capital projects and current partners (look for case studies or announcements)
  • → Their public stance on racial/gender justice issues and how this informs their partnership approach
  • → The backgrounds of their leadership team to understand organizational culture and priorities
  • → How they define and measure 'impact' in their work with BIPOC and low-income communities
Visit Possibility Labs's Website →

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you had to align partner expectations with internal team capabilities across Finance, IT, and People Ops
2 How would you handle a partner whose impact goals conflict with operational realities or budget constraints?
3 Walk us through your experience with Salesforce or other CRM systems in managing partner relationships and tracking impact
4 What does 'values-aligned service delivery' mean to you in the context of racial and gender justice work?
5 How have you measured and communicated partner satisfaction and impact in previous roles?
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⚠️ Common Mistakes to Avoid

  • Focusing only on relationship management without demonstrating cross-functional coordination skills
  • Treating this as a generic account management role without addressing the social justice mission
  • Claiming tech proficiency without specific examples of using their preferred tools (Salesforce, Bill.com, Xero, etc.)

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Possibility Labs!

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