Partner Operations Lead - Remote

Core responsibilities:

• Run onboarding calls with new contractors to help them understand Eli's product and improve conversion from signup to active usage
• Serve as a trusted point of contact for contractors by email and phone, answering questions and troubleshooting issues
• Process rebate and income verification applications, reviewing submissions for completeness and accuracy
• Help shape the future of customer success and processing at Eli by identifying opportunities for improvement

This role helps make clean energy upgrades easier to deliver and access by supporting contractors with incentive applications, reducing bureaucratic friction, and accelerating the transition to electrified homes and buildings.

Required skills and qualifications:

• Customer-first mindset with excellent written and oral communication skills
• Comfort with phone, video, and email communication for onboarding, support, and sales discussions
• Strong organizational skills with excellent attention to detail for processing applications
• Mission-driven enthusiasm for combating climate change and interest in home electrification

Compensation and benefits:

• Competitive salary: $66,000-$77,500
• Early employee equity package
• Generous health benefits (top-tier medical, dental, and vision)
• Flexible time off (minimum 3 weeks)
• Hybrid/remote work with at least 2 in-person gatherings per year
• Empowered team members with minimal bureaucracy
• Welcoming work environment valuing humility, honesty, and humor
• Flexible, family-friendly work schedules

Eli is a fast-growing, venture-backed software company working to make clean energy upgrades easier to deliver and easier to access by building tools that help contractors apply for incentives, submit paperwork, and receive payment quickly.