Operations Manager

Core responsibilities:

• Oversee daily operations, enhance efficiency, and manage outreach to ensure comprehensive food-rescue coverage and stakeholder support
• Monitor and manage KPIs across branch operations, proactively own all aspects of food rescue operations, and ensure minimum 98+% coverage of pickups
• Implement changes to food donation schedules, optimize food rescue routes, manage the website calendar, and improve operational efficiency through automation tools
• Manage RLC's Cart Program and related equipment, conduct regular check-ins with partners, and assume organization-wide Food Donor Engagement responsibility

This role helps reduce food waste, promote sustainability, and enhance food security by ensuring efficient redistribution of excess food to nonprofits serving people experiencing food insecurity, contributing to RLC's mission of providing meals to communities in need.

Required qualifications:

• Bachelor's Degree & 2+ years of relevant full-time experience
• Technologically proficient with experience utilizing and maintaining a CRM platform (preferably Salesforce) for account management, reporting, workflow automation, and case management
• Adaptable and skilled at learning new software and leveraging automation tools
• Excellent customer service skills with effective written and verbal communication, strong organizational and analytical skills, and ability to manage multiple projects simultaneously

Salary range: $48,000-52,000, flexible paid time off.

Rescuing Leftover Cuisine (RLC) is a national 501(c)3 nonprofit dedicated to redistributing excess food from businesses to nonprofits serving people experiencing food insecurity, with a mission to reduce food waste, promote sustainability, and enhance food security.