Operations Lead

About the Role

The job description is focused on a position that involves a wide range of responsibilities to support the organization's activities.

Responsibilities

• Administration: Managing the email inbox; maintaining up to date contacts and mailing lists; developing and refining systems, processes and platforms to support internal and campaign activities.
• Information management: Ensuring high standards of record keeping, data protection and secure information storage across the organisation, enabling staff and members to share and access resources and know-how.
• Fundraising: Creating and implementing a three-year fundraising plan; managing existing donor relationships and completing reports; working with directors/fundraising volunteers on grant bids and budgets.
• Line management: Providing light touch management for at least one colleague.
• HR functions: Overseeing recruitment and onboarding of new staff and freelancers, overseeing HR policies and contracts, identifying training needs and opportunities.
• Strategic thinking: Inputting into FPA's long and short term strategic plans, with an eye to the setting and monitoring of appropriate targets.
• Writing and editing: Including overseeing the production of our Annual Report.
• Events: Organising online and in-person events and meetings, including annual strategy days and a 2026 conference.

This role supports Fuel Poverty Action's mission to attack the root causes of fuel poverty and decarbonize the UK's energy system with a just transition for communities and workers, fighting for real, sustainable solutions to the cold homes crisis through protest and direct action.

Required skills and experience:

• Familiar with the operational and HR elements of running a company or organisation
• Management experience
• Caring and collaborative approach
• Comfortable juggling a varied workload
• Shares the organization's political vision as reflected in the Energy For All manifesto
• Well-organised and committed to the organization's passion and values

Compensation and benefits:

• Annual salary (30 hours per week): Band 1 - £32,000, Band 2 - £34,000, Band 3 - £36,000 (pro rata equivalent to full-time salary of £40-45,000)
• 4-day full time week (30 hours maximum)
• 3% employer-matched pension
• Genuinely flexible working
• 25 days holiday per year, plus bank holidays
• £15/month working-from-home broadband stipend