Application Guide

How to Apply for Multimedia Accessibility & Educator Support Specialist

at Facing History and Ourselves

🏢 About Facing History and Ourselves

Facing History and Ourselves is a unique global education non-profit that empowers teachers and students to confront racism, antisemitism, and bigotry through historical lessons. Working here means contributing directly to creating more inclusive educational environments and combating hate. Their mission-driven approach makes this role particularly meaningful for those passionate about social justice and education equity.

About This Role

This role serves as the bridge between Facing History's multimedia content and its diverse user base, ensuring educational videos are accessible through captioning, transcription, and translation workflows. You'll directly support educators, schools, and districts by providing technical assistance and troubleshooting, making their anti-bias resources usable for all learners. Your work directly impacts the organization's ability to deliver inclusive, accessible educational materials nationwide.

💡 A Day in the Life

A typical day might involve submitting new educational videos for captioning through 3PlayMedia, reviewing returned transcripts for accuracy against Facing History's content standards, and uploading caption files to the Brightcove video platform. You'd also triage educator inquiries via Salesforce, providing technical support for upcoming professional learning events while collaborating with colleagues to troubleshoot accessibility issues with existing multimedia resources.

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Interview Prep

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🎯 Who Facing History and Ourselves Is Looking For

  • Has 2+ years of progressive experience with virtual/hybrid customer service, specifically through email, live chat, and phone support channels
  • Demonstrates technical proficiency with Google Suite, Microsoft Office, and ideally Salesforce, with experience in multimedia platforms like 3PlayMedia and Brightcove being a strong plus
  • Possesses exceptional writing, editing, and communication skills with proven attention to detail and time management abilities
  • Is passionate about developing processes and systems to improve accessibility workflows and educator support

📝 Tips for Applying to Facing History and Ourselves

1

Highlight any experience with 3PlayMedia, Brightcove, or similar multimedia accessibility platforms in your resume - even if it's adjacent experience with captioning or video platforms

2

Emphasize specific examples of supporting diverse user bases in educational or non-profit contexts, not just general customer service

3

Demonstrate your understanding of accessibility principles by mentioning WCAG guidelines or inclusive design practices in your application materials

4

Show how you've developed or improved processes in previous roles, as this is explicitly mentioned in the requirements

5

Research Facing History's specific educational resources and mention how you could help make them more accessible to different learner needs

✉️ What to Emphasize in Your Cover Letter

["Your passion for educational equity and how it aligns with Facing History's mission to combat racism and bigotry through education", 'Specific examples of improving accessibility workflows or supporting educators with technical solutions in previous roles', 'Experience with the specific platforms mentioned (3PlayMedia, Brightcove, Salesforce) or similar multimedia/customer service systems', "How you've successfully managed multiple priorities while maintaining attention to detail in captioning/transcription work"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore Facing History's online resource library and professional learning offerings to understand the specific multimedia content you'd be making accessible
  • → Review their organizational values and recent initiatives around diversity, equity, and inclusion in education
  • → Understand their educator network and how they support schools/districts implementing their curriculum
  • → Look into their partnerships and how they collaborate with other organizations in the educational equity space
Visit Facing History and Ourselves's Website →

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk us through your experience with captioning and transcription workflows - what quality control processes have you implemented?
2 Describe a time you had to troubleshoot a technical issue for an educator or diverse user group with varying technical abilities
3 How would you handle a situation where a caption file contains inaccuracies that could impact the educational content's meaning?
4 What experience do you have with Salesforce or similar CRM systems for tracking customer inquiries and support cases?
5 How do you prioritize competing requests from educators, schools, and districts while maintaining excellent customer service?
Practice Interview Questions →

⚠️ Common Mistakes to Avoid

  • Applying with generic customer service experience without connecting it to educational or non-profit contexts
  • Failing to demonstrate understanding of accessibility principles beyond basic captioning
  • Not showing how your skills specifically align with the technical platforms mentioned (3PlayMedia, Brightcove, Salesforce)

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Facing History and Ourselves!

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