Multimedia Accessibility & Educator Support Specialist

Core responsibilities:

• Enhance multimedia accessibility by supporting captioning, transcription, and translation workflows through the 3PlayMedia platform
• Provide excellent customer service to Facing History's diverse user base, with a focus on educator, school, and district support
• Submit video and audio files for captioning, review caption files and transcripts for accuracy, and add caption files to videos in the Brightcove platform
• Triage customer inquiries via Salesforce, provide technical support for professional learning events, and troubleshoot technical issues with colleagues and end-users

This role creates positive change by enhancing accessibility to educational content and supporting educators who use Facing History's resources to teach students about racism, antisemitism, and other forms of bigotry, helping to create more inclusive and informed communities.

Required skills and qualifications:

• Minimum of 2+ years of progressive experience, with virtual/hybrid customer service experience through email, live chat, and phone strongly preferred
• Excellent computer skills including experience with Google Suite, Microsoft Office, and Salesforce preferred
• Excellent writing, editing, and communication skills with demonstrated attention to detail and time management
• Passionate about developing processes and systems, ability to work independently, prioritize, and creatively problem-solve in a busy, fluid setting

Compensation and benefits:

• Salary range: $55,000 - $65,000 annually
• Remote-first/hybrid work model with flexibility in schedules and work locations
• Inclusive work environment with group learning journeys and employee resource groups
• Competitive salaries commensurate with experience and internal parity

Facing History & Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to racism, antisemitism, and other forms of bigotry and hate.