Application Guide

How to Apply for Mid-Market Customer Experience Manager

at CurbWaste

🏢 About CurbWaste

CurbWaste is revolutionizing the waste management industry with innovative software that enables a cleaner, more sustainable future. As a mission-driven company, they prioritize customer success and treat Customer Experience as the backbone of product development, making it a unique place where CSMs directly influence product direction.

About This Role

This role goes beyond traditional account management—you'll act as a strategic partner and industry advisor for mid-market customers, guiding them from onboarding to long-term success. You'll own the full customer lifecycle, build deep relationships, and collaborate with Product and Engineering to shape the product based on real customer insights.

💡 A Day in the Life

Your day might start with a check-in call with a key customer to review their adoption metrics and address any blockers. Mid-morning, you'll collaborate with Product to share customer feedback and prioritize feature requests. After lunch, you could conduct a quarterly business review with another customer, then wrap up by updating CRM notes and preparing for tomorrow's onboarding session.

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Interview Prep

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🎯 Who CurbWaste Is Looking For

  • Proven experience as a Customer Success Manager or similar role in B2B SaaS, managing mid-market accounts with high-touch engagement.
  • Ability to act as a strategic partner, understanding customer workflows and aligning product value to their operational goals.
  • Strong cross-functional collaboration skills, especially with Product, Engineering, and Sales to drive customer insights.
  • Experience in waste management, logistics, or operations is a plus, but not required—willingness to learn the industry deeply is key.

📝 Tips for Applying to CurbWaste

1

Tailor your resume to highlight specific examples of managing high-touch portfolios and driving customer outcomes, not just tasks.

2

In your cover letter, mention your experience with multi-threaded relationship building and how you've influenced product direction based on customer feedback.

3

Showcase your industry knowledge or willingness to learn waste management—mention any relevant research you've done on CurbWaste or the industry.

4

Quantify your impact: use metrics like retention rates, expansion revenue, or NPS scores to demonstrate your success.

5

Apply directly on CurbWaste's careers page and follow up with a brief, personalized LinkedIn message to the hiring manager or team.

✉️ What to Emphasize in Your Cover Letter

["Emphasize your strategic partnership approach, not just account management—show how you've helped customers achieve real value.", 'Highlight your ability to collaborate with Product and Engineering to translate customer needs into product improvements.', "Demonstrate your understanding of CurbWaste's mission and how your experience aligns with their customer-centric culture.", 'Mention your adaptability to learn a niche industry (waste management) and your enthusiasm for shaping product direction.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Read CurbWaste's blog and case studies to understand their product features and customer success stories.
  • → Research the waste management industry trends, including challenges like route optimization, compliance, and sustainability.
  • → Look at CurbWaste's LinkedIn page and recent news to see their growth, culture, and any product updates.
  • → Understand their competitors (e.g., Rubicon, WasteWise) to articulate why CurbWaste's approach is unique.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you've managed a high-touch portfolio of mid-market accounts—what was your approach to onboarding and ongoing success?
2 Describe a time you influenced product or engineering decisions based on customer feedback. How did you advocate for the customer?
3 How do you build multi-threaded relationships within a customer organization? Give a specific example.
4 How would you define success criteria for a new customer? How do you align them with their operational goals?
5 How do you stay organized and prioritize across multiple accounts while also contributing to internal cross-functional projects?
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⚠️ Common Mistakes to Avoid

  • Don't treat this as a reactive support role—emphasize proactive strategic partnership, not just responding to issues.
  • Avoid generic CSM language like 'I manage accounts'—use specific terms like 'strategic advisor' and 'value driver'.
  • Don't overlook the product collaboration aspect—failing to mention how you'd work with Product/Engineering could be a red flag.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to CurbWaste!

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