MEP Technical Support Associate , HVAC, Plumbing, Electrical

• Develop and maintain a thorough understanding of the entire installation process including all technical aspects, and the use of Budderfly applications, systems, and processes, similar to that of an "expert installer" (including work orders, survey tools, network connectivity, etc.).
• Support multiple on-site installation crews remotely and simultaneously, at any stage of the installation process.
• Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with Budderfly standards and SOP's and adherence to industry standards and building codes.
• Perform technical diagnoses and troubleshooting of installation-related escalations to bring forth resolution and inform future installations, while being both customer and contractor-facing.

This role supports the company's dedication to reducing global carbon emissions by providing energy-saving solutions through monitoring, maintenance, and upgrades for small to medium sized enterprises.

• High School Diploma and industry-specific certification.
• 5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity.
• 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services.
• Exceptional skill in relationship building and conflict resolution with impeccable customer service.

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. They install, monitor, and manage patented technologies, equipment upgrades, and proprietary energy software to deliver complete energy saving solutions.